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    Exclusive! free delivery with no minimum purchase*

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    Homepage>Service Guide



    Standard delivery is free worldwide for all orders over €149.

    For each order over €149, a flat fee will be charged for order processing costs (shipping, packaging, packing) which is communicated to you in the "Basket" step when placing your order. This fee is due once per order, even if it is delivered in several parcels. Delivery costs are fixed costs that vary depending on the delivery method chosen (surcharge of 3 Euros for express delivery).

    Luxembourg, the Netherlands, Italy, Great Britain, Spain, Rest of Europe*

    GUARANTEED DELIVERY by 24 December for all orders placed by 17:00 on Sunday 18 December

    Standard deliveryFREE for orders over
    149€ otherwise 9,90€
    3 to 5 days

    Express delivery12,90€2 to 3 days

    USA, Canada, South East Asia, Rest of the world*

    Standard deliveryFREE for orders over
    149€ otherwise 9,90€
    4 to 7 days

    Express delivery12,90€2 to 4 days

    French overseas departments

    Standard deliveryFREE for orders over
    149€ otherwise 9,90€
    12 to 15 days

    Express delivery not Available

    * For the detailed list of countries: click here.
    Only orders with invoicing and delivery addresses anywhere in the world other than in France, Germany, Belgium and Switzerland are accepted on the site For these countries, please visit the corresponding sites, :

    - France :
    - Belgique :
    - Allemagne :
    - Suisse :

    CYRILLUS uses the services of the UPS company for the delivery of your orders. The usual delivery times are indicated in business days in the following table, for any order placed before 6 PM (French time), subject to availability of the products and provided that you have submitted correct data. In any event, these timeframes will not be longer than 30 days.

    Thanks to the new delivery service, you can track your parcel’s delivery. To do so, you have only to click on the link provided for this purpose in the shipping confirmation e-mail sent by the UPS company. This will take you to the UPS site.
    The parcel will be delivered to the delivery address indicated by you. The UPS agents will make three attempts to deliver your order. After three unsuccessful attempts, the UPS agents will try to contact you by telephone or e-mail. Should you not respond within 48 hours, the order will be automatically returned to the sender.

    For each order, you are asked to provide an inclusive contribution to the costs for processing your order (postage, handling and packaging of the parcel), which is indicated in the “Basket” step when placing your order. This participation applies only once per order, even if the delivery will involve several parcels. The delivery costs are fixed expenses that vary according to the selected delivery method (surcharge of three euros for express shipment).


    Payment for an online order is made at the time of the order, using one of the following procedures :

    By credit card Indicate your card number (Visa, Eurocard, Mastercard, and American Express), the expiry date and the security code (the last 3 numbers shown on the back of your card). You will born any costs associated with the use of a foreign credit card on the Website: We advise you to contact your bank to inquire about any fees and / or exchange commission applicable.
    Your payment will be recorded as of the invoicing date for your parcels.

    In case of backordered or out-of-stock products, the payment will only cover the amount of the products actually invoiced and delivered. The contact details for the credit card will then be saved in encrypted format until the actual and total payment for the order, by means of our payment service provider, and until the end of the timeframe for your right to return the product, in order to be able to reimburse you by crediting your account.

    Credit card data provided at the time of placing your orders are only used by CYRILLUS for the purposes of carrying out the transaction. Also, should you opt for deferred payment, your bank details will similarly be retained by our service provider until the anticipated payment date.

    To ensure payment security, CYRILLUS uses the OGONE secure payment services. This service uses the SSL3.0 security standard. (Confidential data are encrypted on the OGONE server and are at no time transmitted over our IT server). As such, OGONE ensures the greatest possible security of the data related to your payment methods. In real-time, your payment request is sent to the OGONE secure online payment manager, which carries out various verifications in order to prevent abuse and fraud.

    You can choose to save / record the information relative to your credit card, thereby avoiding the need to re-enter the data with each order. Your credit card number appears in its entirety when first entered by you, but only the last 4 digits will be visible in your account for Visa, Eurocard and Mastercard cards, or the first 4 and last 2 digits for American Express cards, with the others being concealed for security reasons. In compliance with the law of 13 March 2000 on electronic signatures, the online transmission of your card number and the final validation of your order serve as proof of the entire order and of the enforceability of the sums owed for the settlement of this order.

    By PayPal When you place your order, select the PayPal payment method then confirm:

    • you will be redirected to your PayPal account
    • Log in (or create an account), and confirm your payment
    • Once your payment is accepted, you will automatically return to to consult your order confirmation

    Payment 100% secured  

    To ensure payment security, CYRILLUS uses the OGONE secure payment services. This service uses the SSL3.0 security standard. (Confidential data are encrypted on the OGONE server and are at no time transmitted over our IT server).

    Returns & exchanges

    If an item does not suit you, you can exchange it or request a refund for any purchase (unworn, unaltered and for products that have not been subject to customisation at your request).
    Products must be returned intact in their original packaging with their accessories, usage manuals and any other documentation.
    You have 30 days (from receipt of the last item in your order) to return a product in your order to us.
    Reimbursement will be made via the payment method of the returned order.

    Download returns order form

    How to return a product?

    By mail To return the product, simply fill in the returns section at the back of the delivery note and return the unused item in its original packaging to the following address: CYRILLUS VEPEX 5000 59586 LILLE CEDEX 9 FRANCE

    If you reside within the European Union you will return your order by your own means and at your expense (in the absence of more favourable national provisions), while selecting the carrier of your choice (local postal services, UPS, DHL ...).
    Nevertheless, if you refuse the parcel at the time of its delivery (for example, if the parcel is damaged), it will be returned to CYRILLUS by UPS. In this case, you will not be responsible for the cost for returning the merchandise, and the price of your order will be refunded to you.

    If you live outside of the European Union you must pay the customs duties when receiving your parcel, as the merchandise is sent DDU (Delivery Duty Unpaid). Should you wish to return your order, you must visit the offices of the carrier of your choice (for example the local postal services) in order to fill out an export declaration. You will then be asked to indicate the country of origin of the merchandise (manufacturing country indicated on the item’s “made in” label), the original amount and the selected INCOTERM. The latter will be DDU: Delivery Duty Unpaid. You will then have to pay the return shipment cost, but will not have to pay the export duties.
    CYRILLUS will then reimburse you, subject to the conditions mentioned above, the amounts as soon as possible and at the latest within 14 days after receipt of proof (stamped and dated by the carrier) of sending the parcel to our attention or receipt of the parcel by us (the first of these dates will prevail).

    The refund will be made according to the type of payment for the order being returned.

    In other words, if the products were paid for:
    - By bank card, and the bank card is still valid, the refund for your returns will be paid straight into the bank account associated with your card.
    - By PayPal, and your PayPal account is still active, the refund for your returns will be paid into this PayPal account.

    Order tracking

    You can track the progress of your order
    and your returns in your customer space.
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    Cyrillus is fashion for men, women and children that pairs clothing for everyday with chic trendy pieces. The women’s collection presents beautiful easy-to-wear clothes for looks that are perfect in any circumstance. The men’s fashion plays it casual chic blending noble fabrics and colour. For the children Cyrillus has created trendy clothes for everyday and chic outfits for special occasions. And the baby apparel combines tender hues and delicate fabrics. Finally, the Cyrillus home interior collections propose refined household linens – bed, bath and table linens – curtains and decorative objects for a house that’s joyful, colourful and always chic.