Returns
If you wish to return an article purchased on the website www.cyrillus.com, you have 30 days, from the date the order was received, to proceed with the return process. Please note that the article should be in its original condition to be returned.
Any delivery costs paid in connection with the order are non-reimbursable and will be deducted from your refund unless you have paid in advance.
How to return an order step by step?
To return all or part of your order on www.cyrillus.com, you should use the returns portal and proceed to the following steps to print the return label and return note.
If the order concerned was placed before July, 2nd, your invoice number will not be recognized. Please send your return to : Cyrillus, Vepex 5000, 59586 Lille Cedex 9, FRANCE. You may use your local post office or the carrier of your choice. Please note that postal fees are at your charge.
Click here to access the return portal
• 1. Find an order - Enter your order number (under the format "GEXXXXXXXXX") and the email used to pass the order.
• 2. Select items to return - Select the item you wish to return and select the reason of this return.
• 3. Select return method - Select the Standard Return allowing you to send back your items with the carrier of your choice.
• 4. Create return label - Once your Return Note and Return Label created, you will receive them by email. Print the Return Note and the Return Label. In the package, place the items you selected to return, along with the "Return Note" and seal it. Once sealed, you can affix securely the Return Label to the outside of the package. Last step is to send it to the address that appears on the Return Label.
Refunds
Subject to the above-mentioned conditions, CYRILLUS undertakes to reimburse amounts due as quickly as possible and at the latest within 14 days following receipt of proof of return (receipt for the postage of a tracked parcel, stamped and dated by the post office) of the parcel addressed to us or receipt of the parcel by us (the first of these two dates prevailing).