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Customer guide

Delivery

Our website offers a free worldwide delivery under conditions. Otherwise, delivery cost and time may depend on country destination and delivery option chosen at the check out page.

This charge is only applied once per order, even where an order is delivered in several parcels.

Free shipping threshold :

Territory
United Kingdom£ 129,00
USA$ 169,00
Japon¥ 19 000,00
Netherlands€ 149,00
Australia$ 230,00
Hong Kong$ 1 300,00
Singapor$ 230,00
Eurozone€ 149,00
RoW€ 149,00

If you wish to have your order delivered to another address than yours: You will have to, on the checkout page, tick the box “Add an alternative delivery address” and enter the address you wish (full name, address, country….). Your invoicing address remains as the address that you entered while creating your account but you can, thus, get your parcel delivered somewhere else.

The orders are normally delivered within 4 to 6 days from the date of final confirmation of the order (subject to the availability of the products and the accuracy of the data provided). In any case, it will not take more than 30 days.

Here is the detail of the delivery charges that will be asked for, by zone and type of delivery :

United Kingdom

Road7,90 £ (free for orders over 129 £)Express10,90 £Extra7,90 £ (free for orders over 129 £)

Netherlands

Road9,90 € (free for orders over 149 €)Express12,90 €Extra9,90 € (free for orders over 149 €)

USA

Express10 $ (free for orders over 169 $)

Japon

Express1250 ¥

Australia

Express15 $ (free for orders over 230 $)

Hong Kong

Express85 $ (free for orders over 1300 $)

Singapor

Express15 $ (free for orders over 230 $)

Other countries

Express12,90 € (free for orders over 149 €)

Europe

Road9,90 € (free for orders over 149 €)Express12,90 €Extra9,90 € (free for orders over 149 €)

You have questions about delivery, check our FAQ

Payment

Payment methods

We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal. During the checkout process, the supported payment methods are displayed on screen.

Please note that the price of merchandise can be pre-set in your local currency and is calculated according to the applicable exchange rate at the time you place your order.

Secured

At Cyrillus, we take payment security seriously. Our partner Global-e is taking care of your payment on our website and ensure your security by offering you safe and reliable payment methods. The confidentiality and security of your payments is guaranteed thanks to the SSL system (Secure Socket Layer), allowing a safe exchange of information on the Internet.

You have questions about payment, check our FAQ

Returns and Refunds

Returns

If you wish to return an article purchased on the website www.cyrillus.com, you have 30 days, from the date the order was received, to proceed with the return process. Please note that the article should be in its original condition to be returned.

Any delivery costs paid in connection with the order are non-reimbursable and will be deducted from your refund unless you have paid in advance.

How to return an order step by step?
To return all or part of your order on www.cyrillus.com, you should use the returns portal and proceed to the following steps to print the return label and return note.

If the order concerned was placed before July, 2nd, your invoice number will not be recognized. Please send your return to : Cyrillus, Vepex 5000, 59586 Lille Cedex 9, FRANCE. You may use your local post office or the carrier of your choice. Please note that postal fees are at your charge.

Click here to access the return portal

• 1. Find an order - Enter your order number (under the format "GEXXXXXXXXX") and the email used to pass the order.
• 2. Select items to return - Select the item you wish to return and select the reason of this return.
• 3. Select return method - Select the Standard Return allowing you to send back your items with the carrier of your choice.
• 4. Create return label - Once your Return Note and Return Label created, you will receive them by email. Print the Return Note and the Return Label. In the package, place the items you selected to return, along with the "Return Note" and seal it. Once sealed, you can affix securely the Return Label to the outside of the package. Last step is to send it to the address that appears on the Return Label.

Refunds

Subject to the above-mentioned conditions, CYRILLUS undertakes to reimburse amounts due as quickly as possible and at the latest within 14 days following receipt of proof of return (receipt for the postage of a tracked parcel, stamped and dated by the post office) of the parcel addressed to us or receipt of the parcel by us (the first of these two dates prevailing).

Bienvenue chez Cyrillus
Vous habitez en France ?
Découvrez notre offre et faites-vous livrer depuis notre site français.
www.cyrillus.fr
Herzlich Willkommen bei Cyrillus
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Dann entdecken Sie unsere Kollektionen auf unserer deutschen Website.
www.cyrillus.de

Cyrillus is fashion for men, women and children that pairs clothing for everyday with chic trendy pieces. The women’s collection presents beautiful easy-to-wear clothes for looks that are perfect in any circumstance. The men’s fashion plays it casual chic blending noble fabrics and colour. For the children Cyrillus has created trendy clothes for everyday and chic outfits for special occasions. And the baby apparel combines tender hues and delicate fabrics. Finally, the Cyrillus home interior collections propose refined household linens – bed, bath and table linens – curtains and decorative objects for a house that’s joyful, colourful and always chic.