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CYRILLUS WANTS YOU TO KNOW
I've already placed an order. Will my order be delivered and when?
Yes, you will receive the merchandise for the order you’ve already placed.
Our delivery times are currently longer. Please expect delivery 4 weeks after your order date.
Can I cancel my order?
No, you cannot cancel your order.
However, you do have the possibility of returning your order after delivery.
To complete your return voucher, click here.
Can I change my delivery address?
No, you cannot change your delivery address? If you cannot accept delivery of your package, it will be returned to us. If the package is delivered to a mail box, you can return it to us later. No need to worry, we have extended our returns period through August 31, 2020!
How do I return an item?
You can start the return process here.
No need to worry, we have extended our returns period through August 31, 2020!
What are the exceptional health measures taken by Cyrillus?
In accordance with the directives of the French government and the competent authorities, we rapidly put appropriate health measures in place: making protective equipment available, adhering to strict distancing procedures and implementing systems for regular information updates.
We are in permanent contact with the authorities and we are following the evolution of this situation with the greatest vigilance.