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CYRILLUS WANTS YOU TO KNOW - SPECIAL COVID-19 VIRUS GUIDELINES

  • What are the exceptional health measures taken by Cyrillus?

    In accordance with the directives of the French government and the competent authorities, we rapidly put appropriate health measures in place: making protective equipment available, adhering to strict distancing procedures and implementing systems for regular information updates.
    We are in permanent contact with the authorities and we are following the evolution of this situation with the greatest vigilance.

  • Can I order at Cyrillus.com?

    Yes, you can make your purchases at cyrillus.com and have your order delivered directly to your door.
    Our teams are doing their utmost to ensure the best delivery times. Please note that delivery times may be longer than usual.

  • What means of delivery are available?

    Delivery to your home or other address is available until further notice. Please note that delivery times may be longer than usual.
    Until further notice, the click and collect service offered in some countries is no longer available.

  • Can I cancel my order?

    No, you cannot cancel your order.
    However, you do have the possibility of returning your order after delivery. You can print your return voucher here.

  • Can I change my delivery address?

    No, you cannot change your delivery address. If you are unable to receive your package, it will be returned to us. If the package is delivered to a mail box, you can return it to us later. No need to worry, we have extended our return period!

  • Comment puis-je effectuer un retour ?

    You can start the return process here.
    No need to worry, we have extended our return period!